In line with the applicable Anti-Money Laundering and Counter-Terrorism Financing regulations, Vantage follows strict guidelines when processing withdrawals. Funds can only be withdrawn to the original source used for deposit, such as a credit/debit card, bank account, or alternative payment account.
If the source of your initial deposit is no longer available, you'll need to withdraw funds to a bank account under the same name as your Vantage trading account. Here’s what to do for specific cases:
If the card used for your initial deposit is no longer accessible, we will assist you in processing your withdrawal via a bank transfer. Please follow these steps:
- Provide an official letter from the bank/card-issuing company stating that the card used for your initial deposit is no longer available. Note that the official letter must be issued by the financial institution and cannot be handwritten.
- Provide a bank statement showing the account holder’s name, bank account, and the transaction made with that card to Vantage. We reserve the right to request additional information or documentation as deemed necessary to fulfil our compliance requirements.
- Email the requested documents to email@example.com. If you do not have the documents, please contact your bank to request them.
Once your documents are verified, we will remove the unavailable card from our system. You can then submit a withdrawal request through bank transfer via the Client Portal
More information about the withdrawal procedure can be found here.