Protecting yourself from fraud is essential when engaging in financial transactions with Vantage. Here are some essential steps to ensure your security:
- Guard your Client Portal
- Never leave your Vantage Client Portal unattended, especially if someone else has access to your computer or device.
- Avoid asking anyone to create a Vantage Account on your behalf using your personal information.
- Protect your personal documents
- Never share personal identification documents, such as your ID card or passport, etc., with anyone.
- Safeguard security information
- Never share your Vantage security PIN with anyone, including Vantage stuff. Vantage would never ask for your personal security information.
- Conduct financial activities within the Vantage Client Portal
- Always perform Vantage-related financial activities like deposits and withdrawals exclusively within the Vantage Client Portal. Avoid third-party services.
- Caution with links
- Exercise caution when clicking on links, especially those from unknown sources. If a link looks suspicious, do not open it at all, as the link itself can pose a danger.
- Protect your passwords
- Never share your passwords with anyone, including friends or family. Vantage will never ask you to share your password via email or other communication methods.
- Be cautious with password change requests
- Beware of requests for password changes, even if they appear to come from Vantage. Fraudsters can impersonate professionals and use Vantage branding to appear legitimate.
If you suspect any fraudulent activity or have concerns about the security of your Vantage account, contact Vantage directly through our live chat or email firstname.lastname@example.org.
What can I do to avoid being a victim of fraud?
Protecting yourself against fraud is crucial when dealing with financial matters, including your interactions with Vantage.
Never respond to requests for personal or account security information via texts, emails or social media messages. Legitimate organisations like Vantage will not ask you to provide such sensitive information in these ways.
If you ever receive an unexpected message that appears to be from Vantage, use the following tips to determine its legitimacy or contact Vantage directly.
In text messages, emails or on social media, Vantage will never:
- Request Sensitive Information: Vantage will never ask you to provide sensitive information like your account credentials (username or password), trading password, credit card details, or other personal identification information via text messages, emails, or social media.
- Send Unsolicited Links: Vantage will not send you unsolicited links to websites and request that you click on them to provide any confidential or sensitive data. This practice is often associated with phishing attempts, where cybercriminals try to trick you into revealing your personal and financial details.
- Threaten or Pressure: Vantage will not use threats, coercion, or high-pressure tactics to force you into making financial decisions or sharing sensitive information.
- Offer Guaranteed Profits: Vantage will not promise or guarantee unrealistically high profits with no risk. Be cautious of any communication that sounds too good to be true, as it may be a fraudulent scheme designed to lure you into financial scams.
- Request Payments via Unusual Methods: Vantage will not ask you to make payments or deposits through unconventional or unverified methods, such as cryptocurrency transfers to personal wallets or prepaid gift cards. Transactions with reputable financial institutions are typically conducted through secure and regulated channels.
- Use Unverified Accounts: Vantage will not contact you from unverified or unofficial social media accounts or email addresses. Always ensure that you are communicating with the official and verified accounts of the company.
- Engage in Unsolicited Communication: Vantage will not initiate unsolicited communication for financial transactions or requests for sensitive information. Always be wary of unexpected messages or emails claiming to be from financial institutions.
If someone contacts you claiming to represent Vantage, take the following actions:
- Utilise the information provided above to assess the message’s legitimacy. If it appears to be a scam, block the sender’s number or email address and delete the message.
- If you unexpectedly receive a call from an individual claiming to be a Vantage representative and they ask for personal and sensitive information or instruct you to click on a link in a text message, it’s advisable to end the call and block the number.
- If you remain uncertain about the message’s authenticity, please contact Vantage directly through our live chat or email email@example.com for verification.
If you suspect that you may have already shared sensitive information, such as your account’s registered email address or trading password, we strongly recommend changing your password immediately.