As per our withdrawal policy in compliance with the Anti-Money Laundering (AML) regulations and CTF standards, the deposited funds must be withdrawn to the same source that you used to deposit funds into your trading account.
In the event that the source of your deposit is no longer available, we require those funds to be withdrawn to a bank account which must be held under the same name as your trading account at Vantage.
If the card that you've used to deposit funds initially is no longer available, we will process your withdrawal request via bank transfer. In order for us to process your request, please follow the below steps:
- Provide an official letter from the bank/card-issuing company stating that the card used for your initial deposit is no longer available. Note that the official letter should be issued by the financial institution, and cannot be in handwritten form.
- Also, provide a bank statement showing the account holder’s name, bank account, and the transaction made with that card to Vantage.
- You can email the requested documents to firstname.lastname@example.org. If you do not have the documents, please contact your bank to request them.
Once your documents are verified, we will remove the unavailable card from our system. At this stage, you'll be able to submit a withdrawal request via bank transfer from the client portal and upload a bank statement for the nominated bank account for identifying purposes.
More information about the withdrawal procedure can be found here.