Why have I not yet received my withdrawn funds?
Withdrawals typically take up to 5 business days to process, depending on the payment method. If it has been more than 5 business days and you still haven't received your funds, please contact us via live chat or email for assistance.
Here are some common reasons for delays in receiving withdrawn funds and suggested actions:
- Credit Cards: Expired/Invalid Cards
Check with your card issuer for potential issues. If the payment is returned to Vantage, we will reverse it to your account once we receive notification from card issuer.
- Bank Transfers: Closed Accounts/Incorrect Details
If your bank has received the funds but hasn't released them, request a refund back to Vantage and provide confirmation from the bank. If your bank has not received the funds, Vantage will reverse the payment to you once verified.
- Cryptocurrency: Incorrect Address Provided
If the address provided is incorrect, it may be flagged or rejected by our system. If the transaction has already been processed, it may be untraceable or disappear from the blockchain.
For further assistance, please contact us via live chat or email.
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