Why has my deposit request been rejected? – Vantage

Payment failures can occur for several reasons. Here are some common reasons and suggested actions:

Insufficient Balance

Check your account balance to ensure there are sufficient funds for the payment. If your balance is low, add funds or choose an alternative payment method.

Incorrect Payment Details

Verify that the payment details (such as card number, expiration date, CVV) are entered correctly. Ensure all information matches your bank account or payment method.

3D Secure Authentication Failed

Some transactions require additional verification via 3D Secure (e.g., entering a one-time password). If this step fails, the payment will be declined. Ensure you complete all required authentication steps.

Bank Rejected the Transaction

Sometimes payments are blocked due to your bank's security settings and reject transactions. In these cases, it would be advisable to contact your bank for more information and to resolve any issues.

Frequent Deposits with the Same Card

Avoid multiple deposits with the same card in a short period to prevent account being blocked due to risk assessment procedures. If this occurs, please wait 24 hours before retrying the deposit.

By following these steps, you can resolve most payment failures. If the issue continues, contact customer support for additional help.

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